Behavioral Indicators

This model for differentiating academic MSO level positions for selection is all inclusive, meaning that each level builds upon the previous level and reflects increased complexity and a broader organizational view. The threshold level represents minimum competency levels required for MSO I positions.

Threshold Level

  • Continues to learn about new theories and principles of human resources.
  • Continues to learn about and improve cross-cultural awareness.
  • Sets clear goals and expectations about performance.
  • Provides clear feedback on issues and/or behaviors.
  • Encourages short-term and long-term professional development of all, including self.
  • Seeks feedback on own behavior and its impact on others.

Operational Level

Contains the threshold level plus:

  • Consistently applies principles and practices of human resources in an ethical manner.
  • Models continuous learning by seeking out learning opportunities and encouraging others to do so.
  • Learns from past experiences and shares information with others and applies learning to work situations.
  • Uses a variety of methods to help employees raise levels of performance.
  • Strives for personal stability by attempting to give equal weight to both personal and work life.
  • Knows how to set limits.
  • Actively creates opportunities for and encourages learning and development.

Mastery Level

Contains the operational and threshold levels plus:

  • Employs and shapes the talents of people within the organization.
  • Creates systemic opportunities for continuous learning and development as an organizational value and strategy.
  • Actively promotes organizational learning and measurement (e.g., best practices, benchmarking, examples from other areas).
  • Ensures resources are available to support development needs.
  • Looks beyond the organization for new ideas, innovative approaches, best practices, and shares that information with others.
  • Conveys poise, clarity and self-control in stressful, ambiguous and emotionally demanding situation.