Behavioral Indicators

This model for differentiating academic MSO level positions for selection is all inclusive, meaning that each level builds upon the previous level and reflects increased complexity and a broader organizational view. The threshold level represents minimum competency levels required for MSO I positions.

Threshold Level

  • Knows and understands the mission of a teaching and research institution.
  • Understands and effectively works within the organization's structure and politics.
  • Knows the role of academic MSO and how it fits into the organization.
  • Understands principles of financial systems and how to use financial information.
  • Understands principles of management and human resources.
  • Is resilient, flexible and persistent in approach to work.
  • Works effectively in an environment in which priorities and focus change frequently.
  • Uses campus resources to learn and accomplish goals.

Operational Level

Contains the threshold level plus:

  • Understands principles of academic organizational structure and governance.
  • Is knowledgeable about the organization's culture, including decision-making, collaboration, and hierarchy.
  • Is knowledgeable about and can represent department area of academic discipline.
  • Understands data management.
  • Utilizes space effectively and creatively within context of budget and space constraints.
  • Proactively looks for methods/practices to overcome obstacles and improve systems.
  • Manages problems early on when solutions/options can be solved at a local level.
  • Balances what needs to be done with what others want done.

Mastery Level

Contains the operational and threshold levels plus:

  • Makes connections between and among information and situations that reveal opportunities and/or challenges.
  • Works with others across the organization to meet and/or improve organizational systems.
  • Understands how priorities support local and organization-wide mission and goals.
  • Continually scans the environment for opportunities and challenges that might affect the ways in which the department operates.
  • Fosters integration of long-term organizational values with current pressing needs.