Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

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Jim Hankins, Executive Director
Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

There was a project started up called the Student Hire Experience to encompass more than just processing. We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

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Customer Kudos

“Thank you!” [Vicki Klein]

“I appreciated another staff member picking up our case while our rep was on vacation, and responding quickly to the ticket.” [Kristina Campas]

“We have all been working diligently to get these summer STEP payments perfected. I think we got there! Thank you Lauren Losada and Carrie Maillard for facilitating this big success!!”

“[Shryl Avril] is so fast. I greatly appreciate her.”

“Kristina Campas is the best!”

"I appreciate the explanation as to why my account was deprovisioned and it is extremely helpful that you provided me with steps to request access. You removed that guess work; otherwise, I would spend a good amount of time trying to figure out where to start. So, I, thank you for that.” [Hector Carvajal]

“Excellent responsiveness as always!” [Gladys Roby]

“Someone please award my case manager a palm to palm trophy! Much deserved. Thank you for your amazing help.” [Jessica Fung]

“Thanks so much for the quick response to our request for personnel files. It helped us keep our timeline for the hiring process intact!” [Shryl Avril]

“Kristina [Campas] is the BEST!”

“Lori [Zimmerman] was very helpful and continued to check in with me until the issue was solved”

“I received access to my new phone within the same hour that I requested it, which I really appreciated!” [Jessica Fung]

“Donna [Erickson] is always a great resource, we were at the wire to get this person's end date extended and Donna let me know what the status was throughout the process.”

"Processing was super efficient.” [Arraceli Say]

“Thank you so much and please accept my five-finger salute of awesomeness!” [Jessica Fung]

“Thank you!” [Amanda Donahue]

“Extremely prompt follow up on my request! thank you!” [Jessica Fung ]