Shared Services Organization

The Shared Services Organization provides administrative support functions for both UC Davis and UC Davis Health in Human Resources, Payroll, and Leaves.

Payroll

Recruiting

Onboarding

Leaves

Jim Hankins, Executive Director

There was a project started up called the Student Hire Experience to encompass more than just processing. We set out asking, "how we can make this more broad, to include tangible job skills they can take away from the experience above and beyond just making money?"

Customer Kudos

“Receiving my mobile access was done in less than two hours!” [Jessica Fung]

“When Stephanie [Overholt] is assigned to our cases, I know my case will be handled accurately and promptly. So glad she came back!”

“Thank you for the quick redirection to the correct department! [Arraceli Say]

“Thank you, Shryl [Avril]!”

Helpful and timely response regarding passing on my request to the appropriate party, but may still be awaiting follow-up from the person it was referred to (so still may be an open loop on my end for the overall case). I appreciate the transparent communication and ease of ticket tracking. [Leticia Centeno]

“The staff resolved my issue very quickly!” [Annabel Andalon]

“Thank you!” [Amanda Donahue]

“Friendly, fast and on point. Thank you!” [Amanda Donahue]

Thanks so much for your help with this change! [Donna Erickson]

“Christin is great!” [Christin Espinoza]

“Quick response!” [Jessica Fung]

“Thanks so much for the quick, kind help with this Report's To change for our team. You always make it so easy... :)” [Gwenner Miller]

“Quick turnaround for getting me an employee file to review for a possible job offer.” [Shryl Avril]

“Thank you for always entertaining our asks on things we conjure up and exceeding expectations!” [Michael Bricker]

“Quick turnaround in processing.” [Amanda Donahue]

“So fast! Thank you so much for your help!” [Diana Martinez]

“Thank you, Vicki, for your continued monitoring of this case. I appreciate you keeping this on your radar, and I'm sure the affected employee does too. You're awesome!” [Vicki Klein]

“Appreciate Beth [Hoffman]'s expertise, recommendations, timeliness and flexibility on assisting me with this and the other request ~20 request in this group”

“Thank you!” [Amanda Donahue]

‘Stephanie [Overholt] is an amazing business partner, she always keeps me up to date and informed with the latest on my cases. She even goes the extra mile to inform us of any procedure updates before they go into affect just in case, we hadn't heard it from other departments yet.”

“Thank you, again, Shyrl!” [Shryl Avril]

“I frequently work with Kimm on my Aggie Service requests and she is beyond helpful. She will take the time to explain the background and steps that need to be done and I can not appreciate her help enough.” [Kimm d'Angelique]

“Very much appreciate the step updates in the case” [Amanda Donahue]

“Thanks so much for the quick adjustment and communication on when to expect the change. I appreciate your help Rosan!!” [Rosan Dimaano]

“Such a smooth process. Always great communication and timeliness. I appreciate this team.” [Ella Rohde]

“My question was answered very quickly and with little hassle. Thanks!” [Jessica Fung]

“Cheyenne is always helpful but for this particular case, went over and above for me. I am so thankful for her follow through and willingness to help me.” [Cheyenne Johnson]

“Michael Bricker's response was thoughtful and thorough!”

“Thank you!” [Vicki Klein]

“fast and efficient, great work. Gracias!” [Michael Bricker]

“Donna [Erickson]is great, she completed this quickly, communicated to payroll and made sure I was aware of what was going on.”

“Quick turnaround, excellent customer service.” [Amanda Donahue]

“Beth [Hoffman], Ben [Mundy] and the whole team consistently deliver exceptional service.”

Thank you, Vicki [Klein], for monitoring this case to make sure everything was completed correctly--you're awesome!”

“The request was processed as I had requested and was done in time to pay the students on the pay date that was specified in the request with no issues.” [Mary Dec]

Human Resources