This model for differentiating academic MSO level positions for selection is all inclusive, meaning that each level builds upon the previous level and reflects increased complexity and a broader organizational view. The threshold level represents minimum competency levels required for MSO I positions.
- Uses communication for positive purpose.
- Communicates effectively with people from diverse cultural backgrounds and perspectives.
- Listens carefully and asks questions to hear and understand viewpoints of others.
- Encourages feedback and open discussion.
- Provides others with updated information about status, progress, responsibilities of work.
- Seeks out perspectives that are different from one's own.
Contains the threshold level plus:
- Understands and uses the organization's channels of communication.
- Establishes communication processes to keep others informed and to seek input.
- Communicates effectively with people at all levels of the organization.
- Expresses ideas and viewpoints in a way that positively influences dialogue and moves an issue further along.
- Gives feedback that is constructive, objective and designed to improve performance.
- Receives feedback and tries to integrate it into improving performance and processes.
- Writes clearly and concisely.
- Distills ideas and relevant data into messages that clarify and inspire support and action from others.
Contains the operational and threshold levels plus:
- Communicates with appropriate disclosure with different audiences.
- Builds and models an environment of open communication where people are free to communicate without fear of rejection or reprisal.
- Creates integrated processes for communicating across organizational lines.
- Actively seeks perspectives from different parts of the organization to ensure realistic view of situations.
- Facilitates resolution of conflict by addressing it openly and encouraging mutually beneficial resolutions.
- Models communication that invites participation and future dialogue.