Community Building

Behavioral Indicators

This model for differentiating academic MSO level positions for selection is all inclusive, meaning that each level builds upon the previous level and reflects increased complexity and a broader organizational view. The threshold level represents minimum competency levels required for MSO I positions.

Threshold Level

  • Understands and supports the Principles of Community.
  • Models and sets expectation for a work environment that is inclusive of and sensitive to differences.
  • Establishes rapport by listening to others, sharing information and experiences, and identifying commonalities that create personal connections.
  • Seeks opinions and perceptions of others and integrates their feedback into recommendations, actions and decisions.
  • Builds a service-oriented environment.
  • Considers the impact of own behavior or decisions on others.
  • Speaks respectfully of others and their situations.
  • Continues to learn about diverse cultures and backgrounds and ways of increasing effectiveness in managing diversity.

Operational Level

Contains the threshold level plus:

  • Advances the Principles of Community in all activities.
  • Has knowledge of principles of motivation, working and thinking styles, managing diversity.
  • Consistently recognizes achievements and behavior that support the team.
  • Encourages colleagues to understand the interests, needs, and concerns of one another.
  • Emphasizes the interests of the group.
  • Facilitates interdependence of team members with one another; fostering trust in each other's skills, knowledge and performance.

Mastery Level

Contains the operational and threshold levels plus:

  • Champions the Principles of Community in all practices, strategies, systems.
  • Creates strategies and practices that encourage and reward community building.
  • Builds and mentors a diverse management team that can lead a diverse workforce.
  • Develops and uses campus relationships to break down barriers between functions, areas.
  • Uses complex and varied methods to promote morale and productivity.
  • Models and facilitates conflict resolution for the mutual benefit of all those involved.
  • Examines, challenges organizational practices that may be exclusionary.