Behavioral Indicators

This model for differentiating academic MSO level positions for selection is all inclusive, meaning that each level builds upon the previous level and reflects increased complexity and a broader organizational view. The threshold level represents minimum competency levels required for MSO I positions.

Threshold Level

  • Understands and supports the Principles of Community.
  • Models and sets expectation for a work environment that is inclusive of and sensitive to differences.
  • Establishes rapport by listening to others, sharing information and experiences, and identifying commonalities that create personal connections.
  • Seeks opinions and perceptions of others and integrates their feedback into recommendations, actions and decisions.
  • Builds a service-oriented environment.
  • Considers the impact of own behavior or decisions on others.
  • Speaks respectfully of others and their situations.
  • Continues to learn about diverse cultures and backgrounds and ways of increasing effectiveness in managing diversity.

Operational Level

Contains the threshold level plus:

  • Advances the Principles of Community in all activities.
  • Has knowledge of principles of motivation, working and thinking styles, managing diversity.
  • Consistently recognizes achievements and behavior that support the team.
  • Encourages colleagues to understand the interests, needs, and concerns of one another.
  • Emphasizes the interests of the group.
  • Facilitates interdependence of team members with one another; fostering trust in each other's skills, knowledge and performance.

Mastery Level

Contains the operational and threshold levels plus:

  • Champions the Principles of Community in all practices, strategies, systems.
  • Creates strategies and practices that encourage and reward community building.
  • Builds and mentors a diverse management team that can lead a diverse workforce.
  • Develops and uses campus relationships to break down barriers between functions, areas.
  • Uses complex and varied methods to promote morale and productivity.
  • Models and facilitates conflict resolution for the mutual benefit of all those involved.
  • Examines, challenges organizational practices that may be exclusionary.