Behavioral Indicators
This model for differentiating academic MSO level positions for selection is all inclusive, meaning that each level builds upon the previous level and reflects increased complexity and a broader organizational view. The threshold level represents minimum competency levels required for MSO I positions.
Threshold Level
- Understands and supports the Principles of Community.
- Models and sets expectation for a work environment that is inclusive of and sensitive to differences.
- Establishes rapport by listening to others, sharing information and experiences, and identifying commonalities that create personal connections.
- Seeks opinions and perceptions of others and integrates their feedback into recommendations, actions and decisions.
- Builds a service-oriented environment.
- Considers the impact of own behavior or decisions on others.
- Speaks respectfully of others and their situations.
- Continues to learn about diverse cultures and backgrounds and ways of increasing effectiveness in managing diversity.
Operational Level
Contains the threshold level plus:
- Advances the Principles of Community in all activities.
- Has knowledge of principles of motivation, working and thinking styles, managing diversity.
- Consistently recognizes achievements and behavior that support the team.
- Encourages colleagues to understand the interests, needs, and concerns of one another.
- Emphasizes the interests of the group.
- Facilitates interdependence of team members with one another; fostering trust in each other's skills, knowledge and performance.
Mastery Level
Contains the operational and threshold levels plus:
- Champions the Principles of Community in all practices, strategies, systems.
- Creates strategies and practices that encourage and reward community building.
- Builds and mentors a diverse management team that can lead a diverse workforce.
- Develops and uses campus relationships to break down barriers between functions, areas.
- Uses complex and varied methods to promote morale and productivity.
- Models and facilitates conflict resolution for the mutual benefit of all those involved.
- Examines, challenges organizational practices that may be exclusionary.