Outstanding service organizations are exemplified by a well-conceived strategy for service, customer-oriented frontline people and customer-friendly systems.

Participants who attend the following four courses in the series will receive a certificate of completion:

• Coping with Difficult People
• Customer Service Essentials
• Writing Effective E-mails and Instant Messages (eCourse)
• Keeping Business Calls Professional (eCourse)

Certificate Sponsor

Learning and Development

Contact

UC Davis Campus Employees: hr-learning@ucdavis.edu

UC Davis Health Employees: HS-T-D@ucdavis.edu