Teri Sugai came to UC Davis mid-career looking for a change after working long hours for a small family-run company. She started off her journey at Davis in Central Payroll but hoped to
enter a more HR-focused position. In 2008 Teri made the switch to work at Facilities, before helping to create the Shared Service Organization as we know it today.
Ben: You played a significant role in creating the SSO. Tell us about how it came to be, how that led to today, and what your role was.