New Virtual Training Opportunity: Nonviolent Crisis Intervention – Verbal De-Escalation
Quick Summary
- Discover a valuable virtual training opportunity in Nonviolent Crisis Intervention: Verbal De-Escalation, designed to equip staff with practical skills to prevent and manage crisis situations across diverse workplace settings.
NEW! Virtual Training Opportunity: Nonviolent Crisis Intervention-Verbal De-escalation Course
We are excited to share an important new training opportunity that supports safer, more respectful interactions in the workplace: the Virtual Nonviolent Crisis Intervention: Verbal De-Escalation course, developed by the Crisis Prevention Institute (CPI) and Workplace Violence Prevention.
This evidence-based training equips staff with practical tools to prevent, de-escalate, and safely respond to crisis behaviors—skills that are critical across healthcare, education, public service, and customer-facing environments.
What You’ll Learn
Participants will gain essential skills to:
- Recognize and respond appropriately to various levels of crisis behavior
- Stay calm and consistent to positively influence outcomes
- Strengthen nonverbal communication and situational awareness
- Apply effective limit-setting techniques for verbal de-escalation
- Use a relationship-centered approach to support individuals in distress
Who Should Attend?
This training is valuable for all staff, including:
- Customer service and front-line professionals
- Student-facing staff in educational settings
- Direct patient care providers
- Campus safety and security personnel
Whether you're managing day-to-day interactions or high-stress situations, this course offers a supportive framework to build confidence and competence in handling challenging behaviors.
Upcoming Virtual Sessions:
- July 22 (Initial) | 9:00 a.m. – 1:00 p.m.
- August 14 | 9:00 a.m. – 1:00 p.m.
- September 16 | 1:00 p.m. – 5:00 p.m.
- October 23 | 1:00 p.m. – 5:00 p.m.
- November 13 | 9:00 a.m. – 1:00 p.m.
- December 17 | 9:00 a.m. – 1:00 p.m.
How to Register
To register, please log into the LMS (Learning Management System).
We encourage you to share this opportunity with your teams and networks—help us promote a safer and more compassionate workplace for everyone.
Additional Resources:
Mental Health First Aid class: Sign Up Now!
Workplace Violence Prevention: https://hr.ucdavis.edu/departments/elr/workplaceviolence/
Academic and Staff Assistance Program (ASAP): https://www.hr.ucdavis.edu/departments/asap
Ombuds: https://ombuds.ucdavis.edu/
Counselor drop-ins: https://ucdavis.co1.qualtrics.com/jfe/form/SV_byI2jDrEAPyQzMa?Q_CHL=qr
Support U Peer Responder Program: clinicalwellbeing@ucdavis.edu
Harassment & Discrimination Assistance and Prevention Program: https://hdapp.ucdavis.edu/
Workplace Violence Prevention Program
- Reporting Workplace Violence
- Training & Preventing Workplace Violence
- Resources & Support
- About Workplace Violence & Tools
Contact the Workplace Violence Prevention Unit: