California law regarding access to care for those in HMOs:
Legislation effective January 17, 2011 requires health plans licensed by the state to provide medical care within specific time frames.
UC plans subject to these requirements include:
- Health Net: UC Blue & Gold HMO
- Kaiser Permanente HMO
- Optum Behavioral Health (UC non-Medicare Kaiser members can use Permanente and/or Optum providers for behavioral health)
Your rights to timely appointment and telephone service are described on the Department of Managed Health Care website.