Leadership Team

The Shared Services Organization management team provides strategic and operational direction to the SSO, and promotes a culture where excellent service and client satisfaction are top priorities.

Jim Hankins Headshot. He is wearing a blue suit and smiling at the camera.

Jim Hankins
Executive Director, HR Shared Services Organization

Jim joined the SSO in July, 2019 from the Kamehameha Schools in Honolulu, where he served as their Director of HR Shared Services & HR Technology, Data, & Analytics. He also has substantial experience overseeing HR operations, technology and project management with Kaiser Permanente in Oakland, CA.  Jim has led at educational and healthcare institutions, where they were both undergoing change and implementing a human resources information system, and currently oversees a portfolio of projects that will create more efficient workflow processes for our clients and departments. 

Andrea Aguilar

Andrea L Aguilar
Associate Director, HR and Payroll Services

Andrea joined the Shared Services Organization in November 2023, bringing with her 15 years of HR and Payroll experience. Most recently, Andrea spent five years leading the Distributed Shared Service Center (DISSC) in the College of Agricultural & Environmental Sciences at UC Davis. Andrea is committed to providing excellent service to our clients and leading an engaged and supported team. Andrea has an Associates Degree in Social and Behavioral Science and is a SHRM certified HR Professional. She enjoys playing volleyball, boating, going to concerts with her husband and cheering on her kids at their many activities.

Ami Tripp

Ami Tripp
HRC Supervisor

Ami Tripp brings twenty years of experience at UC Davis to the HR Coordinator team. Ami most recently served as Assistant Director for Student Employment, where she was responsible for policy and procedures for student employment on campus.  She holds a Doctorate in Higher Education Administration and was led to UC Davis by her love for higher education - where her work experience lies - since graduating from the University of Minnesota. In her free time, Ami enjoys traveling and reading.  

Marcie Cushing

Marcie Cushing
Payroll Supervisor

Prior to coming to the UC in July 2014, Marcie spent seventeen years in the private sector in the accounting, payroll, and human resources field. She has been in Central Payroll for the duration of her time with UC Davis, serving as a payroll processor. In 2022 Marcie completed her BA in Accounting to help catapult her to the next level of her career. She possesses the following traits: dependable, great customer service and willingness to roll up her sleeves to do whatever it takes to get the job done. Her ability to connect with people coupled with her 25 years overall experience makes her a great addition to the SSO team.  Marcie is happy to be a part of the Shared Services Organization and looks forward to continued excellence with her team."

Evelyn Almeida

Evelyn Almeida
HR Records & Data Integrity Supervisor

Evelyn brings 25 Years of Human Resources and Payroll Experience to her supervisory role for Health Records. Of those 25, she has 18 years of supervisory experience. Evelyn oversees a staff who analyze, process, and maintain comprehensive employment records for UCDHS staff employees. She has been described as "a results-focused individual." Outside of work, Evelyn is a wife and mom, and is committed to her school district advocating for diversity and anti-bullying. She is fluent in Tagalog and speaks a little Nihongo. Evelyn also enjoys the outdoors, hanging out with family and friends, and visiting and having picnics in wineries.

Monica Romo

Monica Romo 
Records/Onboarding Specialist Supervisor

Prior to UC Davis, Monica worked at Kaiser Permanente for over 15+ years, starting her career in Payroll, then moving through Staffing, Human Resources, and finally Management positions. She earned her bachelor’s degree in Health Administration right before the pandemic and is excited to pursue her passion in Human Resources with UC Davis. Outside of work, Monica enjoys spending time with her husband, two boys, friends, and family. Her hobbies include her children’s sports activities, volunteering in the community, wine tasting, and listening to live music.