DRAFT - FOR DISCUSSION
SSO Governance Goals
  • Transparent process for continuous improvement, consultation, and decision making
  • Active participation of clients, SSO staff members, and central partner units within governance process
  • Decision making authority provided at appropriate level
  • Accountability and responsibility for completion of tasks
  • Addition of functional-level users to ensure functional-level input to process improvements
  • Provide clearly communicated methods for problem solving and process improvement for stakeholder groups

Decorative Image


Who's Who

DRAFT-FOR DISCUSSION

Shared Services Governance:

  • SAVC-FRM, AVC-HR, AVC-A&FS, COO – FRM, CFO (attends quarterly), Chief of Staff-VC-CFO, SSO Director

COO Group:

  • Leadership from central unit areas that interface with SSO (Payroll, HR, Accounts Payable, Contracting Services) , COO-equivalent for each client base, SSO director

SSO Director:

  • SSO Director & leadership team

Client Partnership Committee

  • Various representatives from clients, SSO, and central units

Functional Groups

  • Various representatives from clients, SSO, and central units
  • Mainly Subject Matter Expert

RACI Decision Rights Framework

DRAFT FOR DISCUSSION

Responsible

Those who do work to achieve the task. There can be multiple resources responsible.

Accountable

(Also Approver) The resource ultimately answerable for the correct and thorough completion of the task. There must be only one A specified for each task. A for this matrix is also the decision authority.

Consulted

Those whose opinions are sought. Two-way communication.

Informed

Those who are kept up-to-date on progress. One-way communication.


SSO Decision Making Matrix

Critical Decisions

Governance Committee

SSO Director

COO group

Client Partnership Committee

Functional User Group

Goals/Strategy

Accountable

Responsible

Consulted

Informed

Informed

Strategic Decisions

Accountable

Responsible

Consulted

Informed

Informed

Investment Decisions/
Funding Model

Accountable

Responsible

Consulted

Informed

Informed

Service Change

Accountable

Responsible

Consulted

Consulted

Informed

Policy Change

Accountable /Responsible

Consulted

Consulted

Consulted

Consulted

Practice Change (Level 1)

Informed

Responsible

Accountable

Consulted

Consulted

Practice Change (Level 2)

Accountable

Responsible

Consulted

Consulted

Consulted

Personnel Changes (External)

Accountable

Responsible

Consulted

Informed

Informed

Personnel Changes (Internal)

Informed

Accountable/
Responsible

Consulted

Informed

Informed