Photo of person holding a clipboard and focused intently on someone, who has their back turned to the camera.

Active Listening

Active listening lessens the potential of violence.

Key active listening skills include:

  • Paying attention and withholding judgement
  • Using open body language
  • Expressing empathy
  • Summarizing what you hear
To learn more about active listening and other verbal de-escalation skills, join the Workplace Violence Prevention Program for a Nonviolent Crisis Intervention® Training. More information at Training & Preventing Workplace Violence.

Workplace Violence Prevention Program

Contact the Workplace Violence Prevention Unit: