![Photo of person holding a clipboard and focused intently on someone, who has their back turned to the camera.](/sites/g/files/dgvnsk8016/files/styles/sf_landscape_16x9/public/images/article/2019_06_18%20Recruiters%20-%20Recruitment%20JPEG-76.jpg?h=9d4068dd&itok=hOglH67R)
Active Listening
Active listening lessens the potential of violence.
Key active listening skills include:
- Paying attention and withholding judgement
- Using open body language
- Expressing empathy
- Summarizing what you hear
To learn more about active listening and other verbal de-escalation skills, join the Workplace Violence Prevention Program for a Nonviolent Crisis Intervention® Training. More information at Training & Preventing Workplace Violence.
Workplace Violence Prevention Program
- Reporting Workplace Violence
- Training & Preventing Workplace Violence
- Resources & Support
- About Workplace Violence & Tools
Contact the Workplace Violence Prevention Unit: