The Knowledge Base allows for storage and publication of any information, such as department processes or procedures, or documentation on internally developed applications.

The Knowledge Base is a self-serve online library of information created for the benefit of all AggieService users. Knowledge Base articles assist users as they navigate through the AggieService case management system, understand and improve workflow, clarify processes, and address many commonly asked questions.

Accessing Knowledge Base Articles

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Recommended Articles to Learn More about AggieService:

How do I switch between Lightning and Classic View?

How do I create a custom list view for your cases? (Lightning) (Classic)

How do I send an email to my case owner?

User Reference Guides

Service Provider Reference Guides

  • Activities & Tasks (PDF)
    Activities are tasks, events, calls, and emails associated with records.
  • Service Console Overview (PDF)
    The Service Console is designed to boost productivity in a fast-paced service environment.