One simple red apple can mean many different things to many people. Or different things to you, depending on the context.

Having open and productive conversations is more important now than ever. We find ourselves with multiple high-stakes, high emotion situations in which opinions differ greatly.

The power of communication—from the right people and through the right methods—can influence results in profound ways. The outcomes of the COVID-19 virus on the Chinatown neighborhood of San Francisco provides a powerful case study.