- Established new departmental policy and procedure for processing customer complaints, shortening the resolution time from 3 weeks to under 5 days.
- Coordinated record keeping system for 70 person department, involving payroll, insurance, accounts receivable, accounts payable and general ledger.
- Monitored monthly budgets of $650,000, reconciling discrepancies and preparing accurate financial reports for management.
- Completed $2.5 million plumbing upgrade project three months ahead of schedule and 4% under budget.
- Organized and maintained complex database representing over 450 accounts and nearly 5000 points of data, removing all duplicate records and correcting errors.
- Received performance award for detection and correction of a major construction problem.
- Maintained excellent departmental safety record during twenty years of employment with UC Davis with only two minor safety issues.
- Implemented an orientation program for 5,000 incoming students that increased knowledge of campus resources and improved first year student retention rates.
- Oversaw scheduling and handled domestic and international travel arrangements for 3 department chairs.
- In under 2 months, converted all classroom scheduling to automated processing saving the department over $5K.
- Handled all aspects of large fundraising event with 250 key donors including invitations, logistics, catering, entertainment, decorations, and schedule.
- Researched and wrote successful grant proposals to increase operating budget. Secured over $1 million over a 3‐year period.
- Delivered informative and engaging weekly presentations to student groups so promote wellness programs which drove a 15% increase in fitness class registrations.
- Redesigned C++ components on Linux, so that components would be as independent as possible enabling lightweight modules, and eliminating the dependency between modules.
- Completed a high volume of laboratory tests with accuracy and in accordance with SOPs.
- Advised department's 15 graduate students on scholarships, grants, and financial aid opportunities resulting in an average over $12K in additional funding per student.
- Managed a case load of up to 3 critically ill patients during a 12‐hour shift, creating a caring, comfortable environment, while adhering to protocols and best practices in health care.
- Conducted a high volume of laboratory tests according to complex protocols. Recognized by PI for accurately documenting data, while also being the most productive technician in the lab.
