Learning and Development HomeCustomer Service
- Coping with Difficult People
- Customer Service Essentials
- Writing Effective E-mails and Instant Messages (eCourse)
- Keeping Business Calls Professional (eCourse)
Interpersonal Communication
- Avoiding Bias in the Hiring Process
- Conflict Competence: Constructive Feedback for Positive Change
- Conflict Competence: Creative Problem Solving in the Workplace
- Conflict Competence for Managers and Supervisors
- Conflict Competence for Staff
- Conflict Competence in Uncertain Times
- Conflict Competence: Getting to the Root of Group Conflict
- Conflict Competence: Listening to be Heard
- Conflict Management: Diversity in Conflict Modes
- Crucial Conversations
- Effective Communication: Skills & Techniques
- Gen Z: New Strategies for a Post-Digital Generation
- Implementing the Diversity and Inclusion Strategic Vision
- Is it Bullying? Awareness and Strategies
- Making the Unconscious Conscious: Understanding and Mitigating Bias
- Managing Up: Influencing the Expectations of Upper Management
- Microaggressions: Towards Greater Awareness and Understanding
- Understanding Advocacy at UC Davis
- Working with Emotional Intelligence
Written Communication
- Business Writing that Builds Relationships
- Editing for Maximum Effectiveness
- Writing for and Presenting to Executives
- Writing Technical Documents
Presentation Skills
Healthcare
- Communication with Angry Patients through De-escalation (eCourse)
- Communication with Depressed Patients (eCourse)
- Communication with Anxious Patients (eCourse)
- SBAR (Situation, Background, Assessment, Recommendation) Communication (eCourse)
Community Leadership
- Leading and Managing in a Multicultural Community
- Living the Principles of Community (eCourse)
- Living the Principles of Community at UC Davis Health (eCourse)
Implicit Bias
- Common Forms of Bias (eCourse)
- The Impact of Implicit Bias (eCourse)
- Managing Implicit Bias in the Hiring Process (eCourse)
- Managing the Influence of Implicit Bias: Awareness (eCourse)
- Managing the Influence of Implicit Bias: Mindfulness and Conscious De-biasing (eCourse)
- What is Implicit Bias? (eCourse)
Understanding Diversity
- LGBTQ+ 101
- LGBTQIA Inclusion in the Workplace
- Understanding Diversity and Social Justice
- Understanding Generational Differences
- Understanding Religious Differences in the Workplace
- Unpacking Oppression
Cross-Cultural Competence
- Culturally Inclusive Language
- Disability Awareness in the Workplace
- Intercultural Communication and Competence
- Intercultural Recruitment and Selection
- Working with Diverse Student Populations
Zoom
- How to Make Your Zoom Sessions Engaging and Interactive (Webinar via Zoom)
- Planning and Producing Webinars & Online Events with Zoom (Webinar via Zoom)
- Zoom: Hosting Like a Pro (Webinar via Zoom)
- Zoom Security: Keeping Your Online Meetings Safe (Webinar via Zoom)
- Zoom Quick Tutorials & Resources
Effective Training
- Best Practices for Virtual Engagement
- Conducting Culturally Inclusive Trainings
- Fundamentals for Trainers
- Icebreakers, Energizers and Activities to Make Learning Stick
- Moving your Training Online
- Trainer as Facilitator