Customer Service

• Coping with Difficult People
• Customer Service Essentials

Effective Training

• Conducting Culturally Inclusive Trainings
• Fundamentals for Trainers 
• Icebreakers, Energizers and Activities to Make Learning Stick
• Moving your Training Online
• Trainer as Facilitator, The

Zoom

• How to Make Your Zoom Sessions Engaging and Interactive (Webinar via Zoom)
• Planning and Producing Webinars & Online Events with Zoom (Webinar via Zoom)
• Zoom: Hosting Like a Pro (Webinar via Zoom)
• Zoom Security: Keeping Your Online Meetings Safe (Webinar via Zoom)
• Zoom Quick Tutorials & Resources

Implicit Bias 

• Common Forms of Bias (eCourse)
• The Impact of Implicit Bias (eCourse)
• Managing Implicit Bias in the Hiring Process (eCourse)
• Managing the Influence of Implicit Bias: Awareness (eCourse)
• Managing the Influence of Implicit Bias: Mindfulness and Conscious De-biasing (eCourse)
• What is Implicit Bias? (eCourse)

Interpersonal Communication

• Avoiding Bias in the Hiring Process
• Conflict Competence: Constructive Feedback for Positive Change
• Conflict Competence: Creative Problem Solving in the Workplace
• Conflict Competence for Managers and Supervisors
• Conflict Competence for Staff
• Conflict Competence in Uncertain Times
• Conflict Competence: Listening to be Heard
• Conflict Management: Diversity in Conflict Modes
• Crucial Conversations
• Effective Communication: Skills & Techniques
• Implementing the Diversity and Inclusion Strategic Vision
• Is it Bullying? Awareness and Strategies
• Making the Unconsicous Conscious: Understanding and Mitigating Bias
• Managing Up: Influencing the Expectations of Upper Management
• Microagressions: Towards Greater Awareness and Understanding
• Understanding Advocacy at UC Davis

Written Communication

• Business Writing that Builds Relationships
• Editing for Maximum Effectiveness
• Writing for and Presenting to Executives
• Writing Technical Documents

Presentation Skills

• Dynamic Public Speaking: Stand and Deliver
• Dynamic Public Speaking Practice Lab: Stand and Deliver

Community Leadership

• Leading and Managing in a Multicultural Community
• Living the Principles of Community (eCourse)
• Living the Principles of Community at UC Davis Health (eCourse)

Understanding Diversity

• LGBTQ+ 101
• LGBTQIA Inclusion in the Workplace
• Understanding Diversity and Social Justice
• Understanding Generational Differences
• Understanding Religious Differences in the Workplace
• Unpacking Oppression

Cross-Cultural Competence

• Culturally Inclusive Language
• Disability Awareness in the Workplace
• Intercultural Communication and Competence
• Intercultural Recruitment and Selection
• Working with Diverse Student Populations