The concept of emotional intelligence refers to sets of personal competencies (self awareness, self regulation, motivation) and social competencies (empathy and social skills) that are critical to workplace success in the long term.
It is clearly documented by now that once the technical skills are mastered in any career area, it is these sets of skills that predict success. While this approach is still developing, it does offer some specific ways to understand and develop these competencies. This class includes a discussion of emotional intelligence and its relevance at work, assessment exercises to practice applying the concept, and also an opportunity to plan ways to further explore and apply the emotional intelligence approach.
Carol Kirshnit, PhD
UC Davis Health
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