The UC Core Competency Model helps build a foundation for the culture we want at UC.
The UC Core Competencies were chosen to provide a shared set of behaviors and language that reflect UC's vision and values.
The eCourses, books and on-the-job development activities below are designed to help you exceed expectations in your role.
Learning Resources
Achieving Results Learning
1. Continuous Improvement Competency
Strives for high-quality performance in self and the organization. Takes initiative in an ongoing effort to improve products, services or processes to deliver optimum results. Is resourceful, seeks alternatives and broad input; measures outcomes.
- Continuous Improvement Learning
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Title Format Enabling Business Process Improvement eCourse Unleashing Personal and Team Creativity eCourse FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage Book | Audio Book Gemba Kaizen: A Commonsense Approach to a Continuous Improvement Strategy Book Continuous Improvement Development Activities
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2. Continuous Learning Competency
Demonstrates responsibility and ownership for one’s job and career path by identifying and expanding skillsets needed to perform successfully on the job. Consistently works to learn and increase knowledge. Asks for help when needed, admits mistakes and is open to feedback.
- Continuous Learning
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Title Format Developing a Growth Mindset eCourse Learning From Failure eCourse Effectively Directing and Delegating as a Manager eCourse How Will You Measure Your Life? Book The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change Audio Book The Positive Shift: Mastering Mindset to Improve Happiness, Health, and Longevity Audio Book How You Learn Is How You Live: Using Nine Ways of Learning to Transform Your Life Audio Book Continuous Learning Development Activities PDF
3. Problem Solving Competency
Anticipates and identifies problems; conducts appropriate analysis to understand stakeholder interests. Generates and evaluates alternative solutions. Takes thoughtful risks.
- Problem Solving Learning
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Title Format Outwitting Your Cognitive Bias eCourse Solve Problems Using Systems Thinking in the Workplace eCourse The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing Audio Book Big Magic: Creative Living Beyond Fear Audio Book Problem Solving Development Activities PDF
4. Service Focus Competency
Values and delivers high quality, professional, responsive and innovative service to all customers. Establishes and maintains positive, long-term working relationships.
- Service Focus Learning
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Title Format Communicating Effectively with Customers eCourse Polishing Your Skills for Excellent Customer Service eCourse What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint Book Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Audio Book How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships Book | Audio Book Service Focus Development Activities PDF
Building Relationships Learning
5. Belonging and Community Competency
Models, fosters, and promotes the University of California Principles of Community. Demonstrates empathy and respect for all people regardless of differences; promotes fairness and equity. Cultivates, champions, embodies, embraces, and supports a sense of diversity, equity, inclusion and belonging.
- Belonging and Community Learning
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Title Format Overcoming Your Own Unconscious Biases eCourse Bridging the Diversity Gap eCourse Living the Principles of Community eCourse Positive Atmosphere: Establishing an Engaged Workforce eCourse The Loudest Duck: Moving Beyond Diversity While Embracing Differences to Achieve Success at Work Book Inclusive Conversations: Fostering Equity, Empathy, and Belonging Across Differences Book | Audio Book How to Be an Inclusive Leader: Your Role in Creating Cultures of Belonging Where Everyone can Thrive Book | Audio Book UC Davis Principles of Community Webpage Belonging and Community Development Activities PDF
6. Collaboration Competency
Interacts with others in ways that demonstrate collaboration and cooperation. Builds partnerships with others to achieve organizational results. Cultivates, builds and maintains positive relationships across the organization.
- Collaboration Learning
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Title Format Becoming a Successful Collaborator eCourse Strategies for Building a Cohesive Team eCourse Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results Book Generations, Inc: From Boomers to Linksters: Managing the Friction Between Generations at Work Book The 10 Laws of Trust: Building the Bonds That Make a Business Great Book Collaboration Development Activities PDF
7. Communication Competency
Clearly and effectively shares information both orally and in writing. Uses the most appropriate and effective medium for communicating. Adapts and adjusts messages in line with audience experience, diversity and background. Seeks input and actively listens; checks for understanding of messages.
- Communication Learning
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Title Format The Art and Science of Communication eCourse Choosing the Right Interpersonal Communication Method to Make Your Point eCourse Using Active Listening in Workplace Situations eCourse Collaborative Intelligence: Thinking With People Who Think Differently Audio Book Generations, Inc: From Boomers to Linksters: Managing the Friction Between Generations at Work Book The Power of a Positive Team: Proven Principles and Practices that Make Great Teams Great Book Communication Development Activities PDF
Creating the Future Learning
8. Change Agility Competency
Anticipates and adapts to change. Supports change initiatives by energizing others at all levels and ensuring continued commitment when faced with new initiatives. Demonstrates tolerance and adaptability when dealing with ambiguous situations. Effectively plans for change and deals with setbacks through flexibility and resilience.
- Change Agility Learning
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Title Format Using Active Listening in Workplace Situations eCourse Making the Most of Organizational Change eCourse Leading Your Team through Change eCourse The Power to Change: How to Harness Change, to Make it Work for You Book Bounce Back: How to Fail Fast and be Resilient at Work Book Resilience: How to Cope When Everything Around You Keeps Changing Audio Book Change Agility Development Activities PDF
9. Mission and Vision Focus
Shows understanding of and commitment to the UC mission and vision.
- Mission and Vision Focus Learning
10. Stewardship Competency
Demonstrates accountability, discretion and sound judgment when utilizing tangible and intangible University resources to ensure the public trust.
- Stewardship Learning
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Title Format Developing a Personal Accountability eCourse Leading in the Post-pandemic Workplace eCourse The Power of a Positive Team: Proven Principles and Practices that Make Great Teams Great Book The Culture Code: The Secrets of Highly Successful Groups Audio Book Stewardship Development Activities PDF
Core Competency Model
Learn more about the 2020 UC Core Competency Model that was endorsed by the Human Resources Leadership Consortium (HRLC).