About the UC Davis HCF Program
What does the HCF Program do?
The Health Care Facilitator Program is here to help you understand and obtain the full benefits and services available from your UC-sponsored medical, dental and vision plans. The program enables members by providing:
- Information to help you understand your UC health plan coverage and patient rights
- Education on the use of plan benefits and how they coordinate with Medicare benefits
The HCF Program assists members by:
- Intervening to resolve problems of coverage, access and administrative processes.
- Referring problems concerning contract interpretation and coverage disputes to the Office of the President.
When should you call the Program?
Whom does the HCF Program serve?
The Health Care Facilitator Program serves active and retired University of California, Davis and UC Davis Health System faculty and staff and their eligible dependents and survivors.
As of 2016, the two-person UC Davis HCF Program serves:
- More than 20,800 active employees and their covered dependents
- More than 8,290 retirees and their covered dependents
If you are about to become newly eligible for Medicare, call the Health Care Facilitator Program for assistance coordinating Medicare with your UC health plan.
If you need help resolving an issue with your health plan coverage that you cannot resolve on your own, call the HCF Program for individual guidance, intervention, and help with problem resolution. Here are a few things you can do in the meantime to resolve a simple problem:
- Contact your doctor's or dentist's office. Your most important relationship is the one you have with your doctor or other health professionals.
- If you are in an HMO, contact your medical group. Most medical groups have patient assistance departments that can help you find a doctor, work out billing problems or obtain referrals. Medical groups near UC Davis include:
- Call your health plan. A customer service representative at your health plan can explain the plan's policies and procedures. Many problems can be resolved if you work with your health plan. See your health plan ID card for the customer service phone number, or use the following link to h. contact information
Many problems can be resolved by taking these steps, and remember, if you still need help, call your Health Care Facilitator Program.