AggieService Training Resources

AggieService Training Dates

AggieService User Training: Beyond the Basics

The course will provide users with hands on experience in creating custom reports and case list views, navigating through Lightning Experience, communicating through the feed, and exploring how cases route for approval. Course will include step by step training on specific HR and Payroll case submission.

Date l Time l Location

July 24, 2018
260 Hoagland Hall

August 30, 2018
260 Hoagland Hall

September 26, 2018
260 Hoagland Hall


Any questions about training can be directed to the Shared Services Organization Service Desk (

Client User Resources

Knowledge Base

Do you have questions about how to use AggieService or looking for specific answers? The Service Desk team is adding new articles on a regular basis, so make sure you have the Knowledge tab close at hand! Learn how to add this tab to your view


How do I switch between Ligtning and Classic View?

How do I create a custom list view for your cases? (Lightning) (Classic)

How do I send an email to my case owner?