Lisa Terry, MS, SPHR, is the Director of Organizational Excellence (OE) at University of California, Davis. The OE unit serves as a catalyst for positive change at UC Davis through the application of organization development, business analysis and process improvement methodologies. In addition to leading and working on the team, Lisa regularly facilitates training workshops including Crucial Conversations and the University of California Management Development Program. She earned a BA in Communication and a Master of Science in Organization Development and serves as a board member for the Network for Change and Continuous Innovation in Higher Education. Lisa is a certified change management practitioner/trainer and serves as an adjunct faculty member at University of San Francisco.