Conflict Competence: Listening to be Heard

Ernest Hemingway once said, “I have learned a great deal from listening carefully. Most people never listen.”

Course Description

Do you feel like your ideas and perspectives are not being heard? Have you ever felt stuck in a dynamic of defensive and attacking behaviors that break down communication and cause significant stress? One way to help people listen to us and restore communication channels is by first making them feel heard. When both people feel heard and understood, the chances of reaching a lasting resolution dramatically increase, relationships improve, and you can ultimately find greater success at work. This highly interactive course provides techniques to identify and overcome listening barriers, listen for what is not being said, make another person feel heard, and lower defensiveness around tense topics.

Provider approved by the California Board of Registered Nursing, provider number CEP 26, for 1.8 contact hours. RN attendees will not receive C.E. credit if they miss more than 5 minutes of the class; no partial credit can be awarded. C.E. credit may take up to 60 days to post to learner transcripts. 



Lauren Bloom
Dana Hinojosa
Lindsey Ensor 
Jenny Xia Vaccari

UC Davis

UC Davis Health

Date | Time | Location

November 1, 2023
Virtual Instructor-Led Training



Date | Time | Location

May 3, 2023
Virtual Instructor-Led Training