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Conflict Competence: Listening to be Heard

Ernest Hemingway once said, “I have learned a great deal from listening carefully. Most people never listen.”

Course Description

Do you feel like your ideas and perspectives are not being heard? Have you ever felt stuck in a dynamic of defensive and attacking behaviors that break down communication and cause significant stress? One way to help people listen to us and restore communication channels is by first making them feel heard. When both people feel heard and understood, the chances of reaching a lasting resolution dramatically increase, relationships improve, and you can ultimately find greater success at work. This highly interactive course provides techniques to identify and overcome listening barriers, listen for what is not being said, make another person feel heard, and lower defensiveness around tense topics.



Laura Bloom
Lindsey E Dunning
Dana Hinojosa
Jenny Xia

UC Davis

UC Davis Health

Date | Time | Location

November 16, 2021
Virtual Instructor-Led Training



Date | Time | Location

April 20, 2022
Virtual Instructor-Led Training





No future dates listed? No worries! Express interest by clicking the “Register” button to access the course in the UC Learning Center, then click, “REGISTER” again. Click on “Express Interest” at the bottom right-hand corner of activity page to receive notification when new dates are scheduled.