Ten percent of the people can consume 70 percent of your time.

Course Description

Do you recognize some of these types of people: hostile/angry, pushy, manipulative, self-centered, silent, passive-aggressive, complaining, defensive?

In this course you will learn:

  • why difficult people are the way they are
  • how to move from "reacting" to "responding"
  • practical techniques for making your dealings more effective
  • twelve considerations in working with difficult people
  • three stages of conflict management

Instructor

Paul Porter

UC Davis

UC Davis Health

Date | Time | Location

March 18, 2021
8:30-12:00
Webinar

May 27, 2021
8:30-12:00
Webinar 

REGISTER

 

Date | Time | Location

October 27, 2020
8:30 - 12:00
Webinar

REGISTER

 

 

 

 

No future dates listed? No worries! Express interest by clicking the “Register” button to access the course in the UC Learning Center, then click, “REGISTER” again. Click on “Express Interest” at the bottom right-hand corner of activity page to receive notification when new dates are scheduled.