Coping with Difficult People

Ten percent of the people can consume 70 percent of your time.

Course Description

Do you recognize some of these types of people: hostile/angry, pushy, manipulative, self-centered, silent, passive-aggressive, complaining, defensive?

In this course you will learn:

  • why difficult people are the way they are
  • how to move from "reacting" to "responding"
  • practical techniques for making your dealings more effective
  • twelve considerations in working with difficult people
  • three stages of conflict management

Instructor

Paul Porter

UC Davis

Date | Time | Location

February 25, 2019
8:30-12:00
Hamilton Room, Heitman Staff Learning Center

June 18, 2019
8:30-12:00
Hamilton Room, Heitman Staff Learning Center

REGISTER

No future dates listed? No worries! Express interest by clicking the “Register” button to access the course in the UC Learning Center, then click, “REGISTER” again. Click on “Express Interest” at the top left hand corner of activity page to receive notification when new dates are scheduled.