Ten percent of the people can consume 70 percent of your time.
Do you recognize some of these types of people: hostile/angry, pushy, manipulative, self-centered, silent, passive-aggressive, complaining, defensive?
In this course you will learn:
- why difficult people are the way they are
- how to move from "reacting" to "responding"
- practical techniques for making your dealings more effective
- twelve considerations in working with difficult people
- three stages of conflict management