Ten percent of the people can consume 70 percent of your time.

Course Description

Do you recognize some of these types of people: hostile/angry, pushy, manipulative, self-centered, silent, passive-aggressive, complaining, defensive?

In this course you will learn:

• why difficult people are the way they are
• how to move from "reacting" to "responding"
• practical techniques for making your dealings more effective
• twelve considerations in working with difficult people
• three stages of conflict management