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Crucial Conversations for Mastering Dialogue

Crucial Conversations for Mastering Dialogue is a course that teaches skills for creating alignment and agreement by fostering opening dialogue around high-stakes, emotional, or risky topics – at all levels of the organization. 

Course Description:

By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Content is based on the book Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson and Joseph Grenny. 

Participants with be provided with the practical tools to:

  • Speak persuasively, not abrasively 
  • Foster teamwork and better decision-making
  • Build acceptance rather than resistance 
  • Resolve individual and group disagreements respectfully

Please note that this course is for supervisors and managers only. It is a two part/two day course and participants must attend both classes to get credit.  

UC Davis

UC Davis Health


Tracy PreciadoVicky Tibbs

Date | Time | Location




Vicky Tibbs 

Date | Time | Location

February 1 and February 3, 2022
9:30 a.m.-4:00 p.m. (both days)





No future dates listed? No worries! Express interest by clicking the “Register” button to access the course in the UC Learning Center, then click, “REGISTER” again. Click on “Express Interest” at the bottom right-hand corner of activity page to receive notification when new dates are scheduled.