Crucial Conversations for Mastering Dialogue

Mastering Dialogue is a course that teaches skills for creating alignment and agreement by fostering opening dialogue around high-stakes, emotional, or risky topics – at all levels of the organization. 

Course Description:

By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Content is based on the book Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson and Joseph Grenny. 

Participants with be provided with the practical tools to:

  • Speak persuasively, not abrasively 
  • Foster teamwork and better decision-making
  • Build acceptance rather than resistance 
  • Resolve individual and group disagreements respectfully

Please note that this course is for supervisors and managers only. L&D covers a sizeable materials fee for each participant and full attendance at the two-part/two-day course and is required.



Annalisa Teixeira

Date | Time | Location

January 24th and January 26th, 2023
9:00 a.m.-3:30 p.m. (both days)

March 14th and March 16th, 2023
9:00 a.m.-3:30 p.m. (both days)

May 16th and May 18th, 2023
9:00 a.m.-3:30 p.m. (both days)