Crucial Conversations

Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering opening dialogue around high-stakes, emotional, or risky topics – at all levels of the organization. 

Course Description:

By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Content is based on the book Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson and Joseph Grenny. 

Participants with be provided with the practical tools to:

  • Speak persuasively, not abrasively 
  • Foster teamwork and better decision-making
  • Build acceptance rather than resistance 
  • Resolve individual and group disagreements respectfully

Please not that this course is for supervisors and managers only. It is a two part/two day course and participants must attend both classes to get credit.  


Tracy Preciado

UC Davis Campus

Date | Time | Location

July 23, 2019
July 24, 2019
Hamiton Room, Heitman Staff Learning Center


UC Davis Health


Lisa Terry
Victoria Tibbs
Kristi Dorsch

Date | Time | Location

November 15, 2018
November 16, 2018
Ticon III - Training & Development Classroom, Room 2400


No future dates listed? No worries! Express interest by clicking the “Register” button to access the course in the UC Learning Center, then click, “REGISTER” again. Click on “Express Interest” at the top left hand corner of activity page to receive notification when new dates are scheduled.