This course will address conflict models and strategies, including the stages of conflict and suggested interventions.
Would you, as a supervisor or manager, like to be more confident in how you address conflicts that arise in the workplace? Conflict models and strategies, including the stages of conflict and suggested interventions, will be discussed to promote an increased awareness of the costs of conflict and the benefits of addressing conflict early. Additionally, clear-cut communication techniques, designed to help individuals embroiled in conflict feel respected and valued, will be provided. Open to supervisors, managers, department chairs, staff and faculty.
Lindsey E Dunning