This course will address conflict models and strategies, including the stages of conflict and suggested interventions.

Course Description

Conflict has the power to lower morale, reduce productivity, and cause a toxic team climate.  However, if managed well, conflict can strengthen relationships, foster creativity, and contribute to a high functioning, successful team. This highly interactive course provides tools, techniques and skills to effectively prevent and resolve conflicts within your team. You will learn how to recognize conflict before it escalates, navigate interpersonal dynamics from a position of higher power, identify core employee needs, build trust on your team, and navigate emotionally charged conversations. At the end of this course, you will develop a personalized plan to address your specific conflict management needs. Please note that this course has significant overlap with “Conflict Competence for Staff” but includes an additional focus on managing conflict from a leadership position.

Provider approved by the California Board of Registered Nursing, provider number CEP 26, for 6.3 contact hours. RN attendees will not receive C.E. credit if they miss more than 5 minutes of the class; no partial credit can be awarded. C.E. credit may take up to 60 days to post to learner transcripts.