This three-hour session will provide specific tools, targeted to deal with conflict in a healthy manner.

Course Description

Conflict has the power to damage our relationships, lower productivity, and increase stress. While conflict is inevitable, with proven conflict management techniques, you can minimize its negative impact, keep relationships on track, and lower your stress. This highly interactive course provides tools to help you effectively prevent and resolve conflicts at work. You will learn strategies to successfully communicate your needs, lower others’ defenses, and navigate emotionally charged situations. Please note that this course has significant overlap with “Conflict Competence for Managers and Supervisors” but focuses on interpersonal conflict dynamics with colleagues and supervisors.

Provider approved by the California Board of Registered Nursing, provider number CEP 26, for 2.8 contact hours. RN attendees will not receive C.E. credit if they miss more than 5 minutes of the class; no partial credit can be awarded. C.E. credit may take up to 60 days to post to learner transcripts.