The communication certificate series will help develop and strengthen your approach to communication in a variety of scenarios and environments.

Required Courses:

• Effective Communication: Skills & Techniques  
• How Culture Impacts Communication (eCourse)
• Working with Emotional Intelligence

Complete any four of the following courses:

• Communication with Angry Patients through De-escalation (eCourse)
• Communication with Depressed Patients (eCourse)
• Communication with Anxious Patients  (eCourse)
• SBAR (Situation, Background, Assessment, Recommendation) Communication (eCourse)
• Clarity and Conciseness in Business Writing (eCourse)