Timely Access to Care

California law regarding access to care for those in HMOs:

Legislation effective January 17, 2011 requires health plans licensed by the state to provide medical care within specific time frames.

UC plans subject to these requirements include:

  • Health Net: UC Blue & Gold HMO
  • Kaiser Permanente HMO
    • Optum Behavioral Health (UC non-Medicare Kaiser members can use Permanente and/or Optum providers for behavioral health)

Your rights to timely appointment and telephone service are described on the Department of Managed Health Care website.